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March 31, 2005

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Shell Smith

I know this is an old post - but oddly enough I have been doing exactly what your post said you did (looking through information about customer service). So although this is an old post, it helped me - so I thought I would put on some information (for all those other customer service searchers out there) that helped me as well. I found a great survey (http://www.mshare.net/aboutus-quiz.html) that helped me understand what I needed to strengthen when it comes to service. It helps alot - and also provides links to other great sites.

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